Lead floor operations in a hotel environment with a focus on customer service and staff leadership. This role involves managing daily activities, promoting teamwork, and ensuring client satisfaction.

As an Operations Manager at Encore, you'll oversee all aspects of floor operations, focusing on enhancing service excellence and achieving organizational goals. You'll supervise technicians, maintain inventory control, and ensure the timely delivery of services and equipment. Building positive relationships with clients and vendors is essential for maximizing revenue and satisfaction.

Key Responsibilities:
• Manage daily floor activities and workflow for technicians
• Supervise staff scheduling and timekeeping processes




• Review client billing and report challenges to management
• Maintain safety and quality assurance of equipment
• Attend pre-production and planning meetings as required

Requirements:
• High School Diploma; Bachelor’s preferred
• 4+ years in AV and customer service/hospitality
• 2+ years of supervisory experience
• Knowledge of audio-visual equipment
• Proficient in computer software and systems

Elevate customer service and staff performance in this energetic role at Encore.
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📌 Operations Manager for Event Technology (Ontario)
🏢 Encore Canada
📍 Ontario