Enhance your career as a Bilingual Broker Billing Specialist with Wawanesa in a hybrid work environment. Offer exceptional service to brokers and policyholders while resolving billing inquiries efficiently.

This 6-month term position requires a proactive individual fully fluent in French and English, with at least two years of customer service experience in a high-volume call center. You will investigate complex billing issues and manage various billing processes to ensure policies are maintained in good standing.

Key Responsibilities:
• Respond to inbound inquiries regarding billing and payments
• Collaborate with underwriting and remittance teams for issue resolution
• Manage payment plan changes and other billing processes




• Support refund activities and credit card payment reversals
• Navigate multiple applications to achieve First Call Resolution

Requirements:
• Fully bilingual in French and English
• Minimum 2 years in customer service, call center preferred
• Solid problem-solving and analytical skills
• Excellent communication and multitasking abilities
• Attention to detail in billing processes

Become a vital part of Wawanesa, providing valuable support to our members in both official languages.
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📌 Bilingual Billing Specialist at Wawanesa (Alberta)
🏢 Wawanesa
📍 Alberta