Become a crucial part of Helcim’s Merchant Experience team as a Merchant Support Specialist. Provide exceptional customer support while resolving technical issues through effective communication and problem-solving.

This position requires a strong background in technical customer service and a passion for building relationships. You will be responsible for diagnosing problems, offering solutions, and ensuring a smooth customer service experience. Note that shifts start between 7:00 AM and 9:00 AM, with weekend availability required.

Key Responsibilities:
• Deliver technical support through various channels
• Troubleshoot and resolve customer technical issues
• Engage with customers to find the root causes of problems




• Document customer interactions in the support system
• Improve support processes and knowledge base resources

Requirements:
• Completed post-secondary education in business or related fields
• Solid time-management and organizational abilities
• Familiarity with G Suite tools is essential
• Excellent communication and interpersonal skills
• Previous experience in a technical customer service role is preferred

Utilize your technical and interpersonal skills to support merchants at Helcim.
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📌 Helcim Merchant Experience Support Role (Alberta)
🏢 Helcim
📍 Alberta