About The Role
Reporting directly to the Aftermarket Supervisor, the Aftermarket Project and Parts Coordinator plays an important role within the Aftermarket department by providing efficient administrative and operational support while delivering an exceptional customer experience.

In this role, you will be at the heart of our aftermarket operations. You will respond to customer inquiries by phone and email, create and follow up on service tickets, prepare quotes and orders, and work closely with travelling field service technicians and various internal teams.

If you are organized, proactive, detail-oriented, and customer-focused, and enjoy managing multiple priorities in a dynamic environment, this could be the opportunity for you!

Key Responsibilities

Develop and maintain strong relationships with clients, especially those on the KARE list. Deliver exceptional customer service by understanding customer needs, addressing customer concerns, and ensuring overall customer satisfaction.

Monitor project progress, timelines, and budgets to ensure successful delivery within specified parameters.

Coordinate the execution and resolution of projects involving customers on the KARE list as well as projects on the second level of escalation.

Properly create service tickets and provide follow-up in our system.

Create quotes and orders in ERP system.

Ensure follow-ups on order and quote status.

Elaborate shipping orders (generate order report, verify information, shipping codes, account, etc.)

Generate spare and consumable part kits

Back up to Aftermarket Service coordinator.





What We're Looking For

Minimum of collegial diploma.

Experience in a similar position for a minimum of 2 years.

Excellent communicational skills in English & French (both written and spoken).

Proactive, resourceful, organized, highly motivated, positive attitude and energetic personality.

Attention to detail, multi-tasking skills, flexibility, capacity to handle a wide variety of tasks.

Reliability & ability to work in an autonomous way while prioritizing tasks.

Willingness to learn and grow in a dynamic & fast-paced environment.

Ability to meet required deadlines.

Very positive knowledge of MS Office (Outlook, PPT, Excel, Word, etc.).

Knowledge of Salesforce, Quote Werks databases (asset).

Experience in using an ERP (asset).

Team player.

The ideal Candidate
We are looking for a customer-focused, organized, and energetic individual who enjoys being at the center of the action and knows how to stay on top of priorities in a fast-paced environment.

The ideal candidate is comfortable communicating with a variety of stakeholders, demonstrates good judgment and resourcefulness, and understands the importance of thorough follow-up in delivering a high-quality customer experience.





Do you enjoy finding solutions, following up, and keeping things moving forward? You may be the person we’re looking for.

Why BellatRx?

Work in a fast-paced, innovative environment with technical challenges that push your expertise.

Lead a team and make a tangible impact on operational excellence.

Opportunities for skilled growth and technical mastery.

Be part of a company that values precision, structured problem-solving, and proactive thinking.

BellatRx offre :

Une rémunération et des avantages sociaux très compétitifs;

Un gym sur place, ouvert 24 heures sur 24, 7 jours sur 7;

Programme de contribution REER/DPSP;

10 min de marche du REM

Activités sociales amusantes;

Café gratuit;

Stationnement gratuit;

About Us
BellatRx is a mid-market, privately held, manufacturer of packaging equipment with clients and suppliers in North America and Internationally. At BellatRx, our actions are guided by these 6 core values we believe have been key to our success as a global leader in the design, manufacture, distribution and service of packaging machines and complete packaging lines.

Here’s How We Would Take Care Of You

Health: Group insurance including dental and Telemedicine

Personal Assistance: Employee Assistance Program

Savings: RRSP-DPSP contributions plan

Fun: Employee social activities

10 min walk from the REM

To stay in shape: Access to our on-site employee’s private gym.

Wellness: Paid Personal Time Off

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📌 Coordonnateur (trice) des Projets et Pièces de Rechange | Aftermarket Project & Parts Coordinator (Quebec City)
🏢 BellatRx
📍 Quebec City