Enhance IT service delivery as an IT Support Analyst at the University of Ottawa. Offer second-level technical support, diagnostics, and user training in a team-oriented environment.

In this role, you'll report to the Senior Analyst and provide critical tech support to end users at the University. Your work will involve hardware installation, software upgrades, client training, and documentation, all aimed at fostering an optimal user experience. You will have the chance to engage with diverse technologies and contribute to both student and staff advancements in IT.

Key Responsibilities:
• Provide second-level technical support for users
• Diagnose and repair hardware, software, and peripherals
• Offer training on computing equipment and software




• Maintain documentation on systems and procedures
• Promote effective IT practices across the campus

Requirements:
• University Degree or College Diploma in IT
• Minimum three years in a technical support role
• Experience supporting PC and Apple systems
• Proficient with ITSM software and ticket management
• Knowledge of IT security principles and best practices

Leverage your technical skills in a vibrant IT atmosphere while making impactful contributions to the university community.
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📌 IT Support Analyst at University of Ottawa (Quebec City)
🏢 University of Ottawa
📍 Quebec City