Excel in customer relationship management as a Senior Customer Account Executive with NFI. Focus on operational excellence and long-term account development across key brokerage customers.
This role demands a strategic approach in managing customer accounts while ensuring alignment between client expectations and NFI’s capabilities. Your initiatives will drive organic revenue growth through innovative solutions and cross-selling services like FTL, LTL, and more. Strong communication skills will be essential for delivering quality customer service and resolving issues proactively.
Key Responsibilities:
• Manage and develop key customer account relationships
• Drive organic revenue and margin growth initiatives
• Ensure high-quality service through effective communication
• Utilize CRM tools to maintain business performance metrics
• Lead customer reviews showcasing performance insights
Requirements:
• Bachelor’s degree is preferred
• 5+ years experience in logistics or account management
• Solid technical skills in CRM and TMS (HubSpot preferred)
• In-depth knowledge of DOT regulations and logistics processes
• Exceptional negotiation and communication abilities
Influence customer satisfaction and profitability as a Senior Customer Account Executive at NFI.
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