Elevate your career as a Customer Service Agent with MCI in Sydney, Nova Scotia. Embrace a role that involves supporting inbound and outbound inquiries while delivering top-notch customer service.

MCI is seeking dedicated Customer Service Agents for various projects, ranging from well-known brands to government programs. Candidates will excel in solving customer issues, making outgoing calls, and promoting services. This opportunity provides rich training and a transparent path for advancement, making it ideal for those looking to build a career in customer support.

Key Responsibilities:
• Handle inbound and outbound customer contacts professionally
• Resolve customer issues for first call resolution
• Document and process customer claims accurately
• Collaborate with departments to solve problems
• Attend training sessions to stay updated on processes

Requirements:
• Must be 18 years or older
• High school diploma or equivalent
• Strong communication and organizational skills
• Basic Microsoft Office knowledge required
• Ability to type 20+ words per minute

Become a key player at MCI by providing exceptional service and fostering customer relationships.
#J-18808-Ljbffr

📌 Customer Service Agent in Sydney, NS (Nova Scotia)
🏢 MCI
📍 Nova Scotia