Elevate customer success with Lightspeed as a Bilingual Product Adoption Specialist for our Golf product. Engage customers through training and support to ensure successful software adoption.
As part of our Customer Success team, you will lead onboarding sessions and address customer challenges in golf operations. A key aspect of your role is collaborating with Account Managers and technical teams to enhance customer experiences, resolve issues, and document progress for continuous improvement.
Key Responsibilities:
• Conduct training sessions on Golf + POS software
• Implement current features and functionalities post-upsell
• Collaborate with teams to improve product offerings
• Assess and adapt training methods for customer needs
• Monitor retention pipeline and follow up with at-risk accounts
Requirements:
• Bilingual in French and English
• Experience in customer-facing roles
• Background in golf or passion for the game
• Strong problem-solving and communication skills
• Knowledge of technical concepts and training delivery
Bring your bilingual communication and customer success expertise to Lightspeed’s dedicated Golf product team.
#J-18808-Ljbffr