Lead a high-performance bilingual customer service team in a hybrid setting. Drive operational success and team development while managing complex escalations and key performance indicators.

We are seeking a Bilingual Call Centre Team Manager with 7-10+ years in customer service leadership. Your role will include overseeing daily operations, achieving service level agreements, and fostering a customer-focused culture. You will also design and implement training programs to enhance team performance and manage workforce planning effectively.

Key Responsibilities:
• Lead and develop a high-volume customer service team
• Oversee daily operations and KPIs, ensuring compliance
• Resolve complex customer escalations and ensure effectiveness




• Design and enhance training and coaching programs
• Analyze performance data, driving continuous improvement

Requirements:
• 7-10+ years in a call centre leadership role
• Bilingual in English and French
• Expertise in call centre operations and KPIs
• Proven coaching and leadership skills
• Robust analytical and problem-solving abilities

Guide the success of your bilingual team while ensuring operational excellence and customer satisfaction.
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📌 Bilingual Contact Centre Team Manager (Ontario)
🏢 Miele Operations & Payment Solutions
📍 Ontario