Join Manulife as the Manager, Client Solutions CoE, focusing on escalations and operational excellence. This hybrid role is pivotal in refining client issue resolutions and team dynamics across business units.In this role, you will oversee a team dedicated to managing escalations across Group Annuity, Open Architecture, and Member Pension Solutions. You will drive end-to-end accountability while collaborating with Operations, Relationship Management, and Compliance. Your leadership will directly influence the client experience and the effectiveness of proposed solutions.Key Responsibilities:
Guide team in escalation intake and management processes
Maintain service level agreements and communication with stakeholders
Analyze performance metrics and refine processes




Coordinate with multiple teams on client issue resolutions
Foster a culture of continuous improvement within the teamRequirements:
Minimum 5 years in leadership roles related to financial operations
In-depth understanding of retirement products and client services
Proven ability with reporting and dashboards in operations
Post-secondary degree in a related field preferred
Track record of leading cross-functional teams effectivelyUtilize your expertise to oversee escalations and elevate client satisfaction through dedicated management at Manulife.#J-18808-Ljbffr

📌 Manager, Escalation Solutions At Manulife Toronto
🏢 Manulife Financial
📍 Toronto