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We’re looking for a driven, career-minded professional who thrives on challenges and is energized by a fast-paced environment. In this role, no two days will be the same - you’ll juggle competing priorities, solve problems on the fly, and keep projects on track using your strong organizational skills and attention to detail.

You’ll be part of a team that moves quickly, supports one another, and celebrates success together. We value individuals who are proactive, adaptable, and committed to excellence - and we recognize and reward those who consistently bring their best.

This isn’t just another job - it’s an opportunity to build a meaningful career in an environment where your contributions are recognized, your ideas are encouraged, and your professional growth is a priority.

About the Role:
Group Retirement Services (GRS) Administration supports a wide range of group products, including RRSP, RPP, DPSP, TFSA, Investment Only, and non‑registered plans. In this role, you will support accurate record‑keeping and reporting for GRS customers while delivering a high standard of service.

You will become proficient in the Group Pension Administration System (GPAS) and GRS processes and apply your technical skills to solve problems and support customers.

This role is ideal for a customer‑focused, detail‑oriented professional who enjoys working in a fast‑paced environment and building strong relationships.

What you will do:

Administer and maintain group saving plan and member records within GPAS , ensuring the accuracy of data updates, financial transactions, and reporting outputs

Serve as a primary point of contact for inquiries , managing phone and email communications with members, plan administrators, advisors, and brokers in a timely and professional manner

Manage and prioritize a defined block of business , ensuring service standards and turnaround times are consistently met

Build and sustain effective working relationships with internal and external stakeholders to support service delivery and client satisfaction

Investigate and resolve complex and sensitive issues with accuracy, discretion, and adherence to established service expectations

Execute daily plan administration activities , including contribution processing, investment fund changes, member benefit payments, and routine reporting.

Provide ongoing support to advisors,



consultants and plan administrators , ensuring efficient resolution of requests and operational needs.

What you will bring:

Applies advanced analytical and strategic thinking to evaluate complex issues and drive effective, process-aligned solutions

Builds and maintains trusted relationships with internal and external partners, including senior leadership

Communicates with clarity, confidence, and professionalism across all levels of the organization

Operates with a high degree of accountability, contributing both independently and as a collaborative team member

Fosters a positive, results-driven team environment and supports organizational objectives

Delivers high-quality results in a fast-paced, deadline-driven environment

Demonstrates robust organizational discipline and the ability to oversee multiple initiatives simultaneously

Navigates change effectively, demonstrating flexibility and resilience in evolving environments

Leverages advanced Microsoft Office tools, Word, Outlook, Excel, to analyze data and support business insights

Demonstrates knowledge of investment and retirement products, group retirement services operations, and regulatory frameworks to support compliant and effective service delivery

Bilingualism (fluent in French and English) required, as the position will regularly serve our clients with English and French-speaking needs.

Willingness to complete CEBS Fundamental Courses

Reliability Status security clearance - this is a personnel security status that is required before an employee can gain access toProtected Binformation, assets or work sites as outlined by theGovernment of Canada website

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The base salary for this position is between $50,900 - $76,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process,



your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life
We’reunited by a shared purpose: to improve the financial,physicaland mental well-beingof Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’relooking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers,communitiesand each other.Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:
We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development : Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annuallytowardseducation reimbursement.

Health & Wellness: Flexible health and dental benefits,plus a $5,000 mental health benefit to support your well-being.

Time Off: In addition to regular vacation andpersonal days,we support communityinvolvement with avolunteer day.

Financial Security: Company-matching pension plan,share ownership program andadditionalinvestment options.

Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!

Emphasis onCommunity :We provide aworkplace whereemployeesfeel connected and supported throughEmployee Resource Groups (ERGs),mentorshipprograms,socialclubsandevents.

We’recommitted to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [email protected] . All information provided will be handledin accordance withapplicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted .

#LI-Hybrid

Requisition ID: 6789

Category: Customer Service and Administration

Location: Toronto, ON, CA

Date: Aug 20, 2026

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📌 Bilingual Customer Service Specialist (Ontario)
🏢 TechAlliance of Southwestern Ontario, London Economic Development
📍 Ontario