Become a Supply Chain Claims Specialist with Sofina, where your focus will be on analyzing customer claims and driving process improvements. This role is essential for improving overall customer satisfaction through effective resolution tactics.

Reporting to the Manager of Customer Claims, you will investigate customer claims, collaborate with various departments, and work towards the reduction of fines by addressing root cause issues. Your efforts will directly impact the efficiency of day-to-day claims processing and customer relations.

Key Responsibilities:
• Track key performance indicators for claims resolution
• Support root cause analysis and enhanced customer recovery
• Prepare insightful reports and communicate with stakeholders
• Manage the investigation of claims comprehensively
• Use internal and customer tools to address OTIF claims

Requirements:
• Business degree with 1-3 years experience
• Solid skills in MS Office Suite
• Excellent verbal and written communication
• Solid analytical and negotiation skills
• Ability to work cross-functionally

Join Sofina and leverage your analytical skills to streamline claims processes.
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📌 Supply Chain Claims Specialist Role (Ontario)
🏢 Sofina Foods
📍 Ontario