Lead patient experience efforts at Cambridge University Hospitals NHS Foundation Trust, focusing on the Children and Young People's Gender Service. This full or part-time role is essential for managing PALS and enhancing service delivery.

As a Patient Experience Lead, you will play a key role in analyzing patient feedback and managing PALS inquiries. This position will allow you to contribute meaningfully to the experiences of children and young people seeking gender-related support. Your insights will shape improvement initiatives and enhance overall service quality.

Key Responsibilities:
• Oversee PALS inquiries and patient feedback management
• Collect and report on patient experience metrics
• Implement strategies for service delivery enhancement




• Ensure quick resolution of patient concerns and inquiries
• Serve as a key resource for staff and families in care processes

Requirements:
• Background in patient experience or advocacy services
• Capable of analyzing feedback data effectively
• Compassionate approach to patient interactions
• Experience within NHS or similar healthcare settings
• Willingness to work flexible hours or part time

Elevate patient care experiences with your expertise at CUH.
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📌 Patient Experience Lead for Children’s Services (Ontario)
🏢 Allscreens Nationwide
📍 Ontario