Step into a pivotal role at Fairmont Chateau Lake Louise as the Luxury Guest Experience Leader. This position emphasizes concierge and guest relations management in a breathtaking national park setting.

As the Assistant Guest Experience Manager, you will lead operations in Concierge, Guest Relations, and Guest Activities, ensuring exemplary service aligned with luxury standards. Your energetic role involves overseeing VIP experiences, coordinating service across departments, and engaging with guests to create unforgettable moments. This position requires strong leadership and a passion for delivering personalized experiences to every guest during their stay.

Key Responsibilities:
• Oversee daily Concierge and VIP services execution
• Coordinate with departments for timely guest requests




• Support guest experience through proactive service
• Perform Manager on Duty duties as needed
• Ensure meaningful guest interactions and service recovery

Requirements:
• Minimum three years in luxury hotel leadership
• Strong knowledge of guest recovery and concierge operations
• Proficient in Opera Cloud or equivalent systems
• Excellent communication and interpersonal skills
• Familiarity with Banff National Park is advantageous

Join us to elevate the guest experience in one of Canada's most beautiful locations.
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📌 Luxury Guest Experience Leader - Fairmont (Alberta)
🏢 Accor Hotels
📍 Alberta