The AdminAdvantage team within the Manulife Group Benefits organization links people, technology and expert services to simplify benefits administration and provide consistent, powerful member and client experience. Our vision is to be recognized as the partner of choice within the industry for benefits solutions and benefits administration services.

As a member of our team you will be supporting large corporate clients, coordinating efforts to provide world‑class benefits administration and customer service. Our clients trust the administration of their group benefits us, and you will be part of a team that delivers outstanding results to those clients and our members.

In this role, you will be responsible for the overall AdminAdvantage Benefits Member data management, maintenance, and integrity by providing system expertise and performing system process administration to support the set‑up of new AdminAdvantage clients and the ongoing plan administration of existing clients.

Position Responsibilities:

Business Intelligence and Integrity:

Manage and maintain the integrity of AdminAdvantage Benefits Member data.

Ensure processes are in place to safeguard all member data from unauthorized changes.

Analyze data to ensure compatibility with client setup and provide insights for improvements.

Member Expertise and Support:

Act as a key liaison for AdminAdvantage Administration, supporting new client implementations and ongoing plan administration.

Provide technical expertise on demographic file requirements and member processes.

Support technical activities and recommend effective solutions for client data management. This includes setting up and maintaining demographic file rules based on client and member requirements.

Analysis and Reporting:

Conduct end‑to‑end management of pre‑ and post‑enrollment reporting analysis and updates.

Complete annual enrolment activities including Allow Growth & Salary Analysis

Identify impacts to clients and provide data‑driven insights to improve service delivery.

Collaborate with internal teams to share information and foster continued learning and development.

Process Improvement and Innovation:

Identify and implement process improvement opportunities, including workflow and system changes.

Look for ways to streamline operations and enhance customer and stakeholder service.

Client and Stakeholder Engagement:

Attend client meetings to gather and document plan member requirements.

Engage and collaborate with internal team members and stakeholders to provide status updates and resolve client issues.

Required Qualifications:

Advanced knowledge of Microsoft Excel and SQL, including Power Apps.

Experience with Group Advantages and Benefits Administration is an asset.





Familiarity with Benefits Administration Systems (Vital Objects) and AdminAdvantage is an asset.

Preferred Qualifications:

Proven experience in data analysis and member management.

Excellent verbal and written communication skills.

Strong negotiation and influencing skills.

Ability to manage multiple priorities and projects effectively.

Ability to work in a fast‑paced, changing environment and adapt to new challenges.

Strong problem‑solving skills and attention to detail.

Ability to build successful relationships with coworkers and clients.

Infectiously positive personality with a drive to succeed and dedication to quality service.

Stellar customer service skills and integrity.

Exceptional time management and organizational skills.

Ability to take initiative and demonstrate good judgment.

Solid collaboration skills with the ability to work autonomously.

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible setting where well‑being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

#LI‑HYBRID
The role being advertised is an existing vacancy.

Giới thiệu về Manulife và John Hancock
Tập đoàn Manulife Financial là nhà cung cấp dịch vụ tài chính quốc tế hàng đầu giúp mọi người quyết định dễ dàng hơn và có cuộc sống vẹn toàn hơn. Để tìm hiểu thêm về chúng tôi, hãy truy cập https://www.manulife.com.vn/ .

Manulife là Nhà sử dụng lao động không phân biệt đối xử
Tại Manulife/John Hancock, chúng tôi luôn đón nhận sự đa dạng. Chúng ta cố gắng thu hút, phát triển và duy trì lực lượng lao động đa dạng tương tự như những khách hàng mà chúng ta phục vụ, đồng thời thúc đẩy một môi trường làm việc hòa nhập, đề cao thế mạnh của từng nền văn hóa và cá nhân. Chúng ta cam kết tuyển dụng, duy trì, thăng tiến và trả lương một cách công bằng. Đồng thời, chúng ta quản lý tất cả các hoạt động và chương trình của mình mà không phân biệt đối xử dựa trên chủng tộc, dòng họ, xuất thân, màu da, nguồn gốc dân tộc, quyền công dân, tôn giáo hoặc tín ngưỡng tôn giáo, đức tin,



giới tính (bao gồm phụ nữ mang thai và các tình trạng liên quan đến mang thai), xu hướng tính dục, đặc điểm di truyền, tình trạng cựu chiến binh, bản dạng giới, biểu hiện giới, tuổi tác, tình trạng hôn nhân, tình trạng gia đình, khuyết tật hoặc bất kỳ căn cứ nào khác được pháp luật hiện hành bảo vệ.

Ưu tiên của chúng ta là loại bỏ các rào cản để đem lại cơ hội tiếp cận việc làm bình đẳng. Đại diện Bộ phận Nhân sự sẽ làm việc với những ứng viên có yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển. Tất cả thông tin được chia sẻ trong quá trình yêu cầu điều chỉnh sẽ được lưu trữ và sử dụng tuân theo pháp luật hiện hành và chính sách của Manulife/John Hancock. Để yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển, hãy liên hệ với [email protected] .

Referenced Salary Location
Waterloo, Ontario

Working Arrangement
Kết hợp

Salary range is expected to be between
$51,975.00 CAD - $86,625.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑and long‑term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .

#J-18808-Ljbffr

📌 Member Information Insights Analyst (Nova Scotia)
🏢 Manulife
📍 Nova Scotia