Position Information
Posting Number: ROM26-219E Title: Manager, Patient Care Services (RFT 1.0 FTE) Position Status: Regular Full-time FTE: 1 Job Schedule: Days Unit: Assessment Inpatient Unit Department: Forensic Psychiatry Union: Non-union Site: Royal Ottawa Mental Health Centre Number of Vacancies: 1

About The Royal
As one of Canada's foremost mental health care and academic health science centres, The Royal has a clear purpose: to get more people living with mental illness into recovery faster. This is at the core of everything we do and it is driven by the passion, focus and dedication of our employees. Every day, the work that we do transforms the lives of people with mental illness through specialized mental healthcare, advocacy, research and education.

About The Program
The Integrated Forensic Program provides specialized mental health treatment for individuals with responsible mental illness who have come into contact with the criminal justice system or are at risk of doing so. Services focus on assessment, treatment, and risk reduction to support recovery and protect public safety.

Key Responsibilities

Oversee daily operations to ensure timely, effective, and coordinated service delivery

Manages the resolution of sensitive or escalated issues by coordinating corrective actions

Support integration of clinical services across disciplines

Provide day-to-day leadership and support to ensure team goals are achieved

Manage day-to-day human resources activities for the team and provide leadership and support for staff development

Participate in disciplinary actions up to termination and attendance management

Ensure staff compliance with mandatory training and awareness on current policies, legislation, and departmental/ unit procedures

Implement new systems, workflows, or technology within the department

Work closely with peers, physicians, scientists,



leadership team, and key stakeholders to ensure alignment of departmental goals with broader hospital strategies

Qualifications

Baccalaureate Degree in Nursing or Allied Health or acceptable combination of education and experience

Minimum 5 years in mental health, including 3 years progressive leadership in clinical services and administration

Current registration and member in good standing with applicable regulatory college.

Knowledge of Mental Health clinical service delivery models

Knowledge of relevant legislation (Mental Health Act, PHIPA, SDA): Ensures compliance with healthcare laws and patient privacy

Ability to inspire, motivate, and develop multidisciplinary teams

Skilled at addressing staff conflicts, managing union relations, and negotiating solutions

Strong verbal and written communication skills to engage staff, patients, families, and stakeholders

Familiarity with healthcare IT systems and electronic health records (EHR):Facilitates accurate patient data management and clinical workflow

Ability to interpret workforce and patient care data to inform decisions and improve service delivery

Proficiency in MS Office (Word, Excel), email, and internet

Experience in unionized settings and collective agreements

Proven ability to lead teams through organizational change

Language Requirements
English level A- is mandatory in oral expression, comprehension, reading and writing. Bilingual (French/English) is considered an asset

Benefits
At The Royal,



we are committed to supporting your health, well-being, and financial security at every stage of your career through a comprehensive total rewards package that may include:

HOOPP, one of Canada's leading defined benefit pension plans, helping you build long-term financial security with a predictable lifetime retirement income and valuable employer contributions.

Competitive health and dental benefits through Medavie Blue Cross (MBC), supporting you and your family's health and wellness needs;

Life insurance and disability coverage through Manulife, including short-term and long-term disability benefits where applicable, providing added peace of mind;

Employee and Family Assistance Program (EFAP) through Telus Health, offering confidential counselling, wellness resources, and support services for you and your eligible family members (excluded casual staff).

Together, these benefits reflect our commitment to helping you thrive personally and professionally- today, tomorrow, and throughout your career at The Royal.

Salary Range
65.08 to 75.44 per hour

Additional Information

All applicants must provide a recent resume that clearly indicate that they meet the required qualifications.

All new hires will be required to obtain a clear and valid Criminal Record or Vulnerable Sector Records Check as a pre-condition of employment.

The Royal Ottawa Health Care Group is committed to equity and inclusion in the workplace. Our commitment is rooted in the belief that a diverse workforce enhances the quality of care and organizational strength. We encourage applications from members of equity-deserving communities and welcome individuals from all backgrounds. Upon request, accommodations due to disability are available throughout the recruitment process.

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📌 Manager, Patient Care Services (RFT 1.0 FTE) (Quebec City)
🏢 The Royal
📍 Quebec City