Lead improvements in customer experience as a Product Owner specializing in VoC, NPS, and CSAT. Influence the product backlog through collaboration and analytics to drive key business results.

This role focuses on owning product backlog and enhancing customer journey initiatives related to VoC, NPS, and CSAT. You will work closely with stakeholders to forge measurement frameworks and identify avenues for improvement. This position demands strong analytical capabilities to translate customer feedback into prioritized features and user stories.

Key Responsibilities:
• Own product backlog for customer experience initiatives
• Partner with stakeholders to define measurement frameworks
• Translate feedback and analytics into user stories




• Drive sprint planning and backlog refinement efforts
• Monitor customer experience metrics for desired outcomes

Requirements:
• Experience in product ownership or management
• Robust knowledge in customer experience metrics
• Proficient in user story development and backlog management
• Ability to collaborate with various business teams
• Strong analytical skills to utilize customer insights

Enhance customer journeys and drive impactful solutions with your expertise in product ownership.
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📌 Customer Experience Product Owner Role (Ontario)
🏢 Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
📍 Ontario