Become a Guest Services Manager at Sheraton Centre Toronto, enhancing guest satisfaction through effective team leadership and front office management. Focus on delivering high-quality operations.
In this full time role, you will support front office functions, ensuring smooth check-ins and exceptional guest interactions. You will work with the front desk team to set performance goals and effectively address complaints, aiming for maximum guest retention and satisfaction.
Key Responsibilities:
• Manage daily front desk operations and staff levels
• Train employees in service best practices
• Resolve guest issues promptly and professionally
• Communicate departmental objectives to the team
• Monitor compliance with hotel standards and procedures
Requirements:
• High school diploma or GED; 2 years experience in services
• OR a 2-year degree in Hospitality or Business
• Strong leadership and issue-resolution skills
• Ability to foster team cooperation and trust
• Commitment to guest engagement and satisfaction
Support Sheraton's mission of exceptional service in Toronto.
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📌 Sheraton Toronto Guest Services Manager
🏢 Sheraton Hotels & Resorts
📍 Toronto