Drive innovations in customer service at Capital One Canada as a Senior Associate focused on Servicing Strategy. Your expertise in data analytics will shape a robust customer-focused operational approach.As part of a agile team, you will contribute to Capital One’s vision by developing resilient servicing strategies. This role combines operational oversight and project management, where your ability to create actionable insights from data will support effective decision-making. Collaborate with leadership to manage relations and ensure compliance across supplier networks.Key Responsibilities:
Lead strategy and execution of servicing initiatives
Adapt to changing operational domains as needed
Implement project management frameworks for efficiency
Produce explicit reports on project progress and needs
Leverage data to enhance customer experienceRequirements:
Minimum 3 years in a related financial environment
Expertise in MS Office and G-suite applications
Data analytics knowledge required (SQL, Tableau)
Bachelor’s degree in Business or related field
Experience in customer service operationsJoin Capital One to advance your career through strategic service improvement.#J-18808-Ljbffr

📌 Senior Associate In Customer Experience Strategy Toronto
🏢 Capital One Group
📍 Toronto