Become RBC’s Associate Director, Senior CRM Business Systems Analyst, driving a major CRM modernization initiative through innovative business analysis and technology integration. This full time position emphasizes leadership in Agile environments.

As a pivotal member of the RBC Capital Markets team, you will oversee the development and implementation of a new CRM system used by a global user base. Engaging closely with development teams and stakeholders, you will ensure precise documentation of business needs while enhancing your team’s capabilities through mentorship. A strategy-driven role ideal for technologists passionate about CRM solutions.

Key Responsibilities:
• Lead detailed business and system requirement documentation
• Collaborate with solution architects on implementation strategies




• Maintain effective communication with all stakeholders
• Manage project risks and ensure scope alignment
• Develop and preserve a repository of documentation

Requirements:
• 5-7 years experience in business systems analysis
• Strong knowledge of Salesforce Financial Services Cloud
• Agile development familiarity with Jira and Confluence
• Hands-on with data transformation and analysis techniques
• Effective in large audience presentations

Innovate and transform RBC’s CRM experience while enhancing your career with a leading financial institution.
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📌 RBC Associate Director, Business Systems Analyst (Ontario)
🏢 Socket.dev
📍 Ontario