Join Bayshore as a Technical Support Analyst in Brantford, Ontario, providing streamlined IT support for diverse technologies across regional branches. Focus on first and second-level escalations to drive improvement and satisfaction.

This role offers a temporary full time contract, where you will collaborate with team members on branch technology solutions. Manage the IT lifecycle of equipment and support all desktop and enterprise applications. Your contributions will significantly influence operational success and employee satisfaction.

Key Responsibilities:
• Administer and support IT systems and applications
• Manage the procurement and disposal of IT equipment
• Configure and support desktop software and devices
• Ensure timely resolution of technical escalations
• Document and refine IT processes and standards

Requirements:
• Completion of a diploma in IT/Computer Science
• 2-3 years in desktop support experience
• Knowledge of Active Directory and Citrix
• Familiarity with IT ticketing systems
• Microsoft and ITIL certifications preferred

Engage in delivering high-quality IT solutions and enhance Bayshore's operational capabilities.
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📌 Bayshore Technical Support Specialist (Ontario)
🏢 Socket.dev
📍 Ontario