Drive excellence in Vendor Partner Management at Intuit as a Principal-level Manager. Focus on operational improvements and high-impact partnerships in a dynamic landscape.
You will play a leadership role that not only demands strategic thinking but also accountability across our crucial BPO relationships. Your ability to navigate complex projects while building solid stakeholder relationships will be essential as you aim to deliver exceptional customer experiences.
Key Responsibilities:
• Manage multiple high-impact vendor relationships effectively
• Monitor and enhance performance metrics including CSAT
• Lead insightful business review sessions with partners
• Coordinate with WFM to align staffing and capacity
• Advocate for operational improvements with stakeholders
Requirements:
• 10+ years in roles focused on Vendor Partner Management
• Proven experience in BPO/vendor relationship management
• Knowledge of performance metrics in contact centers
• Excellent analytical and communication skills
• Bachelor's degree; an MBA is a plus
Harness your expertise in partner management to initiate impactful changes at Intuit.
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📌 Lead Vendor Partnerships with Intuit (Toronto)
🏢 Intuit
📍 Toronto