Make an impact at Mission Hill Family Estate as a Guest Experience Leader, focusing on exceptional hospitality and operational management. This full-time, on-site role emphasizes leadership and guest engagement.
As a Guest Experience Leader, your primary responsibility is to manage the Boutique and Tasting Room's daily operations. You'll lead with a strong floor presence, nurturing team collaboration and supporting guest needs. Your ability to schedule effectively and oversee reservation details will directly enhance the guest experience.
Key Responsibilities:
• Manage daily operations and service execution
• Coach and support team members for performance excellence
• Align schedules and payroll with business needs




• Supervise reservation details and optimize guest interactions
• Work with various teams to ensure seamless experiences
Requirements:
• 5+ years in hospitality or guest-facing roles
• Leadership experience with a focus on team development
• Robust communication, planning, and problem-solving skills
• Familiarity with operational support systems
• Ability to obtain Serving It Right certification
Join us in creating unforgettable guest experiences at Mission Hill Family Estate.
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📌 Mission Hill Family Estate Guest Experience Leader (Kelowna)
🏢 The Mark Anthony Group
📍 Kelowna