Join myAbode as a Client Success Specialist, where you’ll empower brokerage clients through onboarding, training, and support. This role requires robust problem-solving and communication skills in a fast-paced, AI-driven environment.

myAbode is seeking a Client Success Specialist for an 18-month maternity leave contract. In this role, you will be the primary contact for agents and clients, ensuring confident platform use through effective onboarding and training. You will also be responsible for expert handling of incoming tickets, product feedback, and maintaining a comprehensive training library.

Key Responsibilities:
• Onboard new clients thoroughly from kickoff to platform use
• Manage daily ticket resolution across two platforms
• Conduct live and asynchronous agent training sessions




• Develop and update training materials like SOPs and manuals
• Capture product feedback and test new features proactively

Requirements:
• 3 years in a customer-facing role with ownership of outcomes
• Proven track record of improving poor customer experiences
• Strong written and verbal communication skills
• Experience in project management and implementation
• Adaptability to shifting priorities with a resourceful mindset

Bring your expertise in client onboarding and problem-solving to myAbode, reshaping the real estate experience.
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📌 Client Success Specialist at myAbode (Ontario)
🏢 myAbode
📍 Ontario