Shape the future of contact centers as a Bilingual French/English Genesys Architect with PLATO in a hybrid Toronto setting. Leverage your expertise in Genesys Cloud solutions to create top-notch architectures for diverse client needs.

PLATO, Canada's largest Indigenous-owned software testing company, is seeking skilled Bilingual Genesys Architects for short-term engagements. This role focuses on delivering reliable contact center solutions using the Genesys Cloud CX platform. The ideal candidate will possess deep expertise in telephony, API integration, and AI tooling to translate complex requirements into actionable architecture.

Key Responsibilities:
• Architect end-to-end Genesys Cloud CX solutions
• Oversee complex integrations with REST APIs and data actions




• Define SIP trunk architecture and network requirements
• Develop comprehensive technical documentation
• Establish DevOps practices for Genesys delivery

Requirements:
• Master-level proficiency in Genesys Cloud architecture
• Expert integration experience with REST APIs
• Robust knowledge of IVR/IVA design
• Familiarity with PCI-DSS and GDPR compliance
• Previous mentorship experience in technical governance

Utilize your Genesys Cloud and bilingual skills to drive impactful solutions at PLATO.
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📌 Hybrid Bilingual Genesys Architect in Toronto (Ontario)
🏢 PLATO
📍 Ontario