Job Title: Operations Manager | Residential Property Management

Location: 141 Bathurst Street, Toronto, ON

Job Type: Full-time, onsite

Reports To: General Manager of Operations

About PMT: Property Management Toronto has been managing rental properties for over 15 years. Today we manage 1,500+ rental doors across the GTA and Southwestern Ontario with a flat-rate model and a 0.7% vacancy rate. We run on a modern stack: AI receptionists answer our phones, automated workflows handle intake and routine follow-up, and our team focuses on the work that actually needs a person.

About the Role: Serving as the vital bridge between senior leadership and front-line employees, the Operations Manager leads our day-to-day residential property management operations and core human resources functions. You will directly lead a cross-functional team of approximately 10 team members while leveraging PMT's advanced automation systems.

Because automation absorbs repetitive admin, this role focuses on high-impact operational leadership, team oversight, process optimization, and regulatory governance. You are responsible for translating high-level strategy into daily execution, ensuring strict adherence to residential property management standards, streamlining tech workflows, and keeping the digital record matched to reality on the ground.

What You'll Own:
Manage, coach, and support a cross-functional team of approximately 10 team members.
Oversee full-cycle recruiting, candidate interviewing, onboarding, and employee relations.
Handle scheduling, performance reviews, conflict resolution, and accurate, timely payroll processing.

Operational Execution & Automation
Direct daily property operations, response times, leasing workflows, and file audits.
Work daily in software platforms like LeadSimple, Rentvine, JotForm, Slack, and Google Workspace.
Utilize PMT's advanced automation systems to optimize service delivery, clear escalated exceptions,



and help decide what processes to automate next.

Regulatory Compliance & LTB Governance
Maintain strict compliance with the Ontario Residential Tenancies Act (RTA) and Toronto municipal property standards.
Oversee Landlord and Tenant Board (LTB) procedures, including legal notice delivery (N-forms, L-applications).
Ensure internal SOP compliance across all property management and HR files.
Manage external contractors (HVAC, plumbing, cleaning, etc.) and ensure service contract fulfillment.
Serve on the after-hours emergency management rotation to handle critical property escalations.
Verify vendor service completion standards and hand accurate information to accounting.

How Success Is Measured:
Team & Automation Efficiency
High team productivity, SLA achievement, and workflow automation efficiency

HR & Onboarding
Timely, accurate payroll administration and seamless candidate onboarding

Regulatory & SOP Compliance
Robust compliance scores across RTA regulations, LTB filings, HR, and SOP audits

Retention & Engagement
High tenant, client, and employee engagement and retention metrics

Maintenance & Escalation
Fast response and resolution efficiency for maintenance and after-hours emergency escalations

What You'll Need:

3-5+ years of progressive experience in residential property management or real estate

2+ years of direct supervisory or team leadership experience

Deep working knowledge of the Ontario RTA, LTB processes, and Toronto municipal property standards

Tech-savvy and quick with software: comfortable working alongside AI tools, automated workflows, property management software (Rentvine, LeadSimple), JotForm, Slack, and Google Workspace

Clear, professional communication with tenants, landlords, vendors, and internal teams

In-office five days a week; this is a hands-on leadership role

Reports To: General Manager of Operations

Compensation: Competitive salary based on experience

Location: In-Office (200-141 Bathurst Street, Toronto)

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📌 Operations Manager (Ontario)
🏢 Property Management Toronto
📍 Ontario