DCM is hiring a Technology Analyst, Level 1, for a hybrid role in Brampton, ON. Provide essential support for the DCM FLEX e-Commerce platform while managing client accounts.
In this full-time, one-year contract position, you'll deliver Level 1 technical support and assist clients with inquiries related to the DCM FLEX platform. Your duties will include troubleshooting technical issues and configuring user profiles, enhancing customer satisfaction. Solid problem-solving and customer service skills are essential for ensuring smooth operations for our diverse client base.
Key Responsibilities:
• Deliver Level 1 technical support to clients via phone and email
• Troubleshoot technical issues promptly and professionally
• Configure and maintain online user profiles
Requirements:
• Post-secondary degree or diploma required
• 1+ years of experience in technical support
• Strong customer service and problem-solving skills
• Know-how in Microsoft Office Suite needed
Leverage your technical abilities and customer service mindset as a Technology Analyst with DCM.
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📌 Entry Level Technology Analyst Hybrid (Ontario)
🏢 DCM
📍 Ontario