Company Description
At Rimrock Banff, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our people live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.

Live boldly. Work with heart. Stay moved.

https://www.rimrockcareers.com/

Job Description
This role is about more than transporting guests, it’s about shaping the first and last impression of the guest journey. As a Resort Driver, you are a highly visible and trusted presence, often the very first welcome and the final farewell our guests experience.

Through warm, authentic interactions and meticulous attention to detail, you elevate each drive into an extension of our luxury hospitality experience.

We provide comprehensive on-the-job training to set you up for success. For candidates requiring a Class 4 driver's licence, we will support you through the process and reimbursement of the cost of a successful Class 4 test.

Start Date: September 2026

*Sign On Bonus - eligible applicants who apply on or after August 19, 2026 will receive a $500 sign-on bonus (taxable), payable over the first three months of employment, as follows: $150 after the first month, $150 after the second month, and $200 after the successful completion of the third month of employment. Payments are subject to the employee remaining actively employed and in good standing at the time each payment is due. Applicants must not have applied for a position with us within the past 6 months. For full-time status only.

What You'll Be Doing

Guest Transportation & Experience

Safely and efficiently transport guests to and from the Banff townsite, local attractions, and scheduled excursions including Lake Louise and Moraine Lake.

Operate a range of hotel vehicles including sedans, SUVs, and a 20-passenger shuttle,ensuring a smooth and comfortable ride at all times.

Welcome guests warmly and provide a professional, composed presence throughout their journey.

Assistguests with luggage loading and unloading, handling belongings with care and discretion.

Respond to guest questions with clarity and confidence, providingaccurateinformation about hotel services and amenities.

Local Knowledge & Guest Engagement

Act as a knowledgeable ambassador for Banff National Park, sharing thoughtful insights into local history, culture, wildlife, and points of interest whenappropriate.

Offer factual,



well-considered recommendations for dining, activities, and experiences aligned with guest interests.

Provide explicit directions and helpful guidance that enhances the overall guest experience without overwhelming it.

Conduct thoroughpre-trip and post-trip vehicle inspections, reporting maintenance needs or concerns promptly.

Ensure all vehicles are clean, fueled, stocked, and guest-readyin accordance withRimrock standards.

Adhere strictly to all traffic laws, hotel safety policies, and driving regulations.

Maintainaccuratetrip logs, mileage records, and passenger counts.

Demonstrate defensive driving practices anduphold an impeccable safety record at all times.

Team & Operational Support

Communicate clearly with Front Desk, Expeditions,and Guest Services leadershipregardingguest movements and scheduling.

Support Guest Services operations during peak periods, including assisting with directional support or Bell Services whenrequired.

Handle guest inquiries and concerns professionally, escalating when necessary.

Work independently with confidence whileremainingaligned with team expectations and procedures.

Qualifications
What You Bring

ValidAlberta Class 4 Driver’s Licenceand a clean driving abstract.

Proven experience operating passenger vehicles safely and confidently.

Calm and courteous communication style.

Strong senseof responsibility, reliability, and punctuality.

BonusIfYouBring

Strong knowledge of Banff National Park and surrounding attractions.

First Aid and CPR certification.

Previousexperience driving shuttles or tour-style routes.

Familiarity with luxury hospitality environments or resort operations.

Who You Are

You are thoughtful, disciplined, and precise in how you work. You value structure, accuracy, and doing things properly the first time. Guests trust you because you are steady, professional, and quietly confident in yourexpertise.

You prefer clear expectations and well-defined procedures, and you take pride in delivering consistent, high-quality work. While reserved in style, your care shows through reliability, attention to detail,



and a sincere commitment to guest safety and comfort.

Drive with purpose. Serve with integrity. Stay moved.

Physical Demands

Prolonged periods of sitting and driving.

Frequent bending, reaching, and handling of luggage.

Ability to lift and carry up to 50lbs / 23kg.

Ability to work indoors and outdoors in varying mountain weather conditions.

Visa Requirements: Must be legallyauthorizedto work in Canada. The hotel is unable toassistcandidates in obtaining Canadian work authorization.

Additional Information
Job Perks & Benefits:

Comprehensive advantages package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affection for full time permanent status employeesafter 3 months.

Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.

Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.

Access to the Mountain Explorer Travel Program,exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler.

One complimentary buffet meal per shift in our staff cafeteria.

Subsidized shared Staff Accommodation for full-time permanent status

We’recommitted to providing an inclusive and accessible recruitment experience. If yourequireany accommodations during the application or interview process, please reach outconfidentially,[email protected], andwe’llwork with you to ensure your needs are met.

At Rimrock Banff, we believe that diversity makes us stronger,and inclusion moves us forward.

Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park,it’sonly fitting that our workplace reflects the same richness.

Whetheryou'reon shift or in staff housing, we want everyperson to feel seen, valued, and free to be fully themselves,regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age.

Inclusionisn'ta box wecheck,it’sa value we live. And whilewe'reproud of our progress, we knowthere'salways more to learn, more ways to grow, and more voices to elevate.

Together, we build a workplace where belongingisn’tjust possible,it’sexpected.

Be you. Be bold. Stay moved.

#CWMRSummer26

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📌 Resort Driver - $500 Sign On Bonus (Alberta)
🏢 Accor Hotels
📍 Alberta