Transform customer support experiences as a Data Analytics Lead at the company. Utilize your analytical skills to deliver insights and foster loyalty within the Safety & Customer Care team.

In this hybrid role, you will collaborate closely with various cross-functional teams, driving strategic initiatives that enhance customer interactions. Your expertise in data analytics will enable you to define metrics for success and design frameworks for decision-making. You'll play a pivotal role in resolving customer issues efficiently and effectively, ensuring they feel valued.

Key Responsibilities:



• Collaborate with cross-functional teams to achieve business objectives • Build and analyze dashboards to track support metrics • Develop frameworks for decision-making and process scalability • Execute A/B tests to evaluate product feature impacts • Present KPI performance findings to senior leadership

Requirements: • Degree in a quantitative field; advanced degrees are preferred • 2+ years in data science or analytical roles • Proficiency in SQL and Python • Robust communication and relationship skills • Ability to solve complex business problems

Leverage your analytical expertise to enhance the customer experience at the company. #J-18808-Ljbffr

📌 Data Analytics Lead Safety & Customer Care (Winnipeg)
🏢 United States Digital Space
📍 Winnipeg