#EnterTheGameActivate: What We DoActivate is redefining how the world plays across Canada, US, and beyond into the global market. We're a technology company that fuses a game, a workout, and a party into one unforgettable experience. We believe play should move people - physically and socially. Behind every room, you'll need your reflexes, wits, and a team to beat the challenges - it's easy to start, hard to beat.Press play on this video to see Activate in action (we promiseit'sworth it). Follow @activategames on TikTok, Instagram, and Facebook to stay locked in.Position OverviewEnter The RoleAs a lead on shift, you generate excitement in every interaction, and report to the Store Leader to keep operations running smooth. You guide customers and coach Game Facilitators to level up every interaction for an exceptional in-store experience.Leading by example with a positive, problem-solver mindset, you are ready to jump into action - keeping the team synced, motivated, and ready for their next challenge. You serve as the first point of contact for customer escalations, technical issues, troubleshooting, and ensuring every room is operational.This is a full-time, permanent position at our Coquitlam store located at 1090 Lougheed Hwy #108,Responsibilities/AccountabilitiesCustomer and Store OperationsResponsible to answer phones and emails and capitalize opportunities to accommodate customer needs; troubleshoot challengesaround bookings to secure themResponsible to perform overrides at check-in, completing daily cash out sheets accurately, creating and receiving invoices,



and taking paymentsResolve customer complaints and escalate to the Store Leader as requiredEffective communication to their team and customers of the status of the facility including each room to ensure the best customer experienceAware of all Activate Programs, ensure they are applied in compliance with company standardsTeam LeadershipTrain new employees, lead with knowledge, maintaining a key focus on customer successCoach and foster relationships with incoming potential customers, existing employees and managementOversee staff and delegate tasks; supporting them throughout the scheduled shiftFacilitate solution minded processes for customer questions, complaints and issues, lead and emulate Activate valuesMaintenance and InventoryUnderstand and assess maintenance requirements related to inventory management and componentryMaintain the rooms by delegating cleaning, painting, and any required maintenanceReceive, track, and maintain inventory for all maintenance, merchandise, and vending products and communicate needs to the Store LeaderIdentify maintenance needs and work with Store Leader on provisioning appointments when necessary,



keep updated and accurate notes of related activitiesQualifications1-2 years of previous experience in a similar role is preferredMust be able to work day/evening/weekend shiftsProficiency in MS Office and related softwareStrength in engaging customer relationsProficient in the use of hand and power toolsDemonstrated collaborator and able to work with teamsAbility to work various shifts starting as early as 8 am and ending at 1 am is requiredPrevious experience overseeing a team of 10+ is an assetPerks That Power Our PeopleCompetitive wage with incremental pay increaseBenefits (extended health, dental, vision)Employee assistance program (EAP)Group retirement plan with employer match (after eligibility period)Paid time offOngoing learning and training with a focus on technology and innovationFree game play and employee discountsFun and dynamic work environmentCasual and comfortable dress codeOn-site parkingSuccessful completion of a criminal record check is a condition of employment for this position.Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal prospect and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact [email protected] which is an email monitored for this purpose.We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.#J-18808-Ljbffr

📌 (Can) Deli Bakery Team Lead - $19.0 - $30.5 An Hour (Winnipeg)
🏢 360 Talent
📍 Winnipeg