Become the driving force of customer satisfaction at Heeman’s in Thorndale, Ontario, as a Customer Experience Supervisor. Your role will shape the shopping experience, making it exceptional for every visitor.
This full time supervisory position involves leading a diverse team of over 50 Customer Experience Associates. You will oversee operations at the Front End, ensuring smooth customer interactions from inquiries to checkouts. Your leadership will also support training and skill development for staff, fostering a positive workplace.
Key Responsibilities:
• Supervise the Front End and coordinate team activities
• Facilitate a pleasant checkout experience for all customers
• Address escalated customer concerns using effective problem-solving




• Provide product knowledge and care advice to customers
• Support inventory management and product display strategies
Requirements:
• 2+ years of supervisory or management experience
• Retail, cashier, or barista background preferred
• Excellent verbal and written communication skills
• Basic math and organizational skills
• Versatile availability, including evenings and weekends
Lead the Heeman’s team to make every customer's day a positive one!
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📌 Heeman’s Front End Customer Experience Leader Thames Centre (Canada)
🏢 Push Operations
📍 Canada