Reception/Service Writer

Location:927 46 Ave SE, Calgary, AB T2G 2A5
Type: Full Time – Monday- Friday 8:00am to 5:00pm

Position Overview:
At ProFix Automotive Services, we’re not your typical auto shop.

We’re a fast-growing, startup-style automotive service business built on one simple mission: honest service, clear communication, and earning trust for life.

From oil changes and diagnostics to major repairs and inspections, our team delivers transparent, high-quality automotive care with no shortcuts and no surprises.

You’ll run the front of the house: greeting clients, managing the schedule, writing estimates, and keeping our technicians moving efficiently through the day. If you love people, thrive on organization, and want to be the glue that holds a busy shop together, we want to meet you.

Responsibilities:

Wow every customer: greet clients warmly, listen to their concerns, and set clear expectations from check-in to pickup

Own the front desk: answer phones, manage walk-ins, and keep the lobby running smoothly

Run the schedule: book appointments, manage shop capacity, and keep the day's flow tight so nothing falls through the cracks

Build estimates: translate technician diagnostics into clear, accurate written estimates customers can trust

Keep techs on track: communicate priorities,



relay customer approvals quickly, and help the shop hit its daily targets

Follow through: update customers on job status, explain invoices, and handle payment and pickup
Requirements:

Strong phone presence – you enjoy talking to people

Highly organized and detail-oriented

Ability to multitask in a fast-paced, startup environment

Positive, solutions-first attitude

Explicit communicator who builds trust quickly

Comfortable with scheduling software / basic computer systems

Automotive service writer, dealership front desk, or similar customer-facing experience is a plus, but not required

Benefits of Working with Us:

Competitivecompensation based on your experience ($22-25/hour)

Performance-based bonuses tied to shop efficiency & booking targets

Monday–Friday schedule (no weekends)

Paid Vacation plus Flex Days (used for sick or personal time)

Christmas Bonus Days

Performance-based bonuses tied to shop efficiency & booking targets

Monday–Friday schedule (no weekends)

Opportunity to grow with the company & make a real impact

This is a Full-time position at ProFix Automotive Services in Calgary AB, this is not a remote role

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📌 Reception/Service Writer (Alberta)
🏢 ProFix Automotive Services
📍 Alberta