Select how often (in days) to receive an alert:

Job Title:Appeals Assistant
Job Requisition ID:85188
Ministry:Various
Location: Lethbridge

Full or Part-Time:Full-time
Hours of Work:36.25hours per week
Position Type: Permanent
Scope:Open Competition
Closing Date:August 28, 2026
Classification:Subsidiary 001 - Administrative Support 4 (014ASA)

Salary: $1,918.46 to $2,427.46 bi-weekly ($50,071.81 - $63,356.71/year)

We have an exciting opportunity for a people-oriented, detail-driven, and public-service-minded professional to join the Appeals Secretariat, an organization dedicated to supporting fair, impartial, and transparent appeal processes for Albertans. This is your chance to make a meaningful contribution to public service by helping ensure individuals have access to an independent avenue to appeal decisions that affect critical programs, services, and benefits.

The Appeals Secretariat plays a vital role in administering appeals for more than 4,000 Albertans each year across programs and services delivered by the ministries of Assisted Living and Social Services (ALSS), Children and Family Services (CFS), Education and Childcare (EC), Primary and Preventative Health Services (PPHS), and Mental Health and Addiction (MHA).

The Secretariat supports independent appeal panels by coordinating hearings, managing the appeal process, and providing administrative support to panel members, appellants, and program areas. Through the administration of appeals and the support provided to all parties involved, the Secretariat helps ensure Alberta's appeal system remains accessible, transparent, and responsive.

Our work provides Albertans with a meaningful opportunity to challenge decisions that may affect their lives, well-being, and access to essential supports. If you are a self-starter who thrives in a rapid-paced environment, adapts quickly to changing priorities, and is committed to integrity, fairness, and public service, this is an opportunity to make a real impact.

Role Responsibilities
Reporting to the Appeals Coordinator, you will work independently as an Appeals Assistant , providing administrative support and guidance throughout the appeal process.

In this role, you will be responsible for:

Serving as an important point of contact for Albertans navigating the appeal process, responding to inquiries and assisting with appeal documentation while maintaining neutrality and impartiality.
Reviewing appeal submissions, coordinate hearing logistics,



prepare and distribute appeal packages
Maintaining appeal records
You will also identify and identify sensitive or complex issues, support regional meetings and training activities for panel members.
Contributing to the efficient operation of the Appeals Secretariat through general office administration and team collaboration
General mail and front desk and reception duties

The Job Description is provided for further details on this position in this Link .

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in-depth understanding of the competencies that arerequiredfor this opportunity and to be prepared todemonstratethem during the recruitment process.

Position Specific Competencies include:

Creative Problem Solving You must use your problem solving to understand questions asked by appeal parties and provide appropriate information. You must also understand when issues need to be escalated to the Appeals Officer or Appeals Coordinator

Agility You must maintain the impartiality and neutrality of the Appeals Secretariat when communication with appeal parties and members of the appeal panels

Drive for Results You must ensure that all appeal tasks are complete in an accurate and timely manner and incorporate feedback provided by your supervisor to improve performance

Qualifications
Administrative Support 4 - High School diploma plus a minimum of two years of related administrative experience.

Equivalencies will be considered based on 1 year of experience for 1 year of education or 1 year of education for 1 year of experience.

The position requires knowledge, skills, and abilities in the following areas:

Administrative practices, procedures and standards
Proven excellent communication and interpersonal skills to deal diplomatically and professionally with a variety of stakeholders at different levels of understanding
Ability to work with information technology, including various applications and systems (e.g.,
SharePoint, Excel, Outlook)
Ability to organize and prioritize short-term work




Ability to respond to changing priorities and meeting changing timelines
Ability to function independently without on-site supervision as well as part of a team
Ability to creatively problem-solve urgent emerging issues
Ability to exercise judgment in dealing with sensitive and confidential situations/information
Time management and organizational skills

The ideal candidate will bring experience working in a fast-paced, client-focused setting where they have:

Supported case management, appeals, hearings, adjudication, compliance, or other procedural processes.
Reviewed documentation for completeness, accuracy, and adherence to established requirements.
Communicated effectively and empathetically with individuals navigating complex situations.
Managed challenging interactions using sound judgment and de-escalation techniques.
Adapted quickly to changing priorities while maintaining service standards and timelines.
Worked independently with minimal supervision, while recognizing when issues required escalation.
Demonstrated exceptional attention to detail when handling confidential information and maintaining records.

Notes
This is a permanent full-time position working 36.25 hours per week, Monday to Friday

This position will be in Lethbridge, Alberta at the Lethbridge Administration Building

Final candidates willbe requiredto undergo a criminal records check (CRC) if applicable.
Candidates must be legally entitled to work in Canada.

The links below provide information on what we have to offer.

Positive workplace culture and work-life balance.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/security checks from the province they currently reside in.

Closing Statement

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements.

If you require any further information on this job posting or require an accommodation during the recruitment process, please contact TAS Administrator Name at TAS Administrator Email Address, quoting "Appeals Assistant – JR85188” in the email subject line.

#J-18808-Ljbffr

📌 Appeals Assistant (Alberta)
🏢 Government of Alberta
📍 Alberta