Drive customer satisfaction and retention as a Mortgage Retention Specialist at BMO Financial Group. Leverage your expertise in mortgage financing and customer service for impactful client interactions.

In this role, you will provide expert mortgage advice and service for renewal and financing needs with BMO Financial Group. Your knowledge in personal lending and financing products is essential, as you manage transactional outcomes and guided customer experiences. Establish connections with clients through various channels and strive to meet business objectives.

Key Responsibilities:
• Drive sales for inbound and outbound mortgage contacts
• Integrate marketing promotions into customer conversations
• Manage customer transaction outcomes efficiently




• Negotiate home financing pricing to ensure customer satisfaction
• Collaborate with stakeholders to achieve business objectives

Requirements:
• 2-3 years relevant experience in lending or customer service
• Knowledge of personal banking products and trends
• Robust communication and organizational skills
• Analytical skills for problem resolution
• Fluent in French and English for client support

Utilize your mortgage expertise and customer service skills to enhance the client experience at BMO Financial Group.
#J-18808-Ljbffr

📌 BMO Financial Group Mortgage Retention Specialist (Quebec City)
🏢 BMO
📍 Quebec City