Become a Configuration Management Database (CMDB) Analyst at Softchoice, where your expertise will ensure high data quality for IT service management. This challenging role involves managing CI data governance and operational integrity.

As part of a high-performing team at Softchoice, you will be pivotal in conducting CMDB health assessments and improving discovery tooling. You'll bring your 3+ years of hands-on experience in ITSM data governance to enhance naming conventions and track CI lifecycle events. Your role focuses on integrating monitoring platforms and supporting incident management with precise data.

Key Responsibilities:
• Own governance framework for CMDB practices
• Conduct health assessments and publish metrics




• Administer discovery tooling and manage exceptions
• Collaborate on infrastructure onboarding for current CIs
• Create and update process documentation

Requirements:
• 3+ years in configuration management or ITSM
• ITIL 4 Foundation certification required
• Experience with ServiceNow or LogicMonitor
• Strong analytical skillset managing datasets
• Excellent communication for technical documentation

Your impact on CMDB accuracy will be vital for Softchoice’s ITSM success.
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📌 Analyst for Configuration Management at Softchoice (Ontario)
🏢 Softchoice
📍 Ontario