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Working under the direction of the FOPs Manager, Digital Product, the Product Owner is responsible for representing business needs and ensuring delivery of solutions that support pay processes, crew scheduling, tracking, and planning.

This role combines strong operational expertise with product ownership accountability. The Product Owner ensures that delivered capabilities align with business priorities, contractual obligations, and regulatory requirements, while delivering measurable value to the organization.

This role is suited for a person who brings both deep domain expertise and the ability to lead product decisions. The Product Owner plays a critical role in ensuring practical, reliable, and high-value solutions that meet the needs of the business and its stakeholders.

Responsibilities
Product Ownership & Prioritization

Own and manage the product backlog for Crew OpsMOD-related capabilities

Perform detailed data validation and reconciliation activities to ensure accuracy and integrity of pay data from across source and target systems of crew scheduling, tracking and planning

Lead file comparison and data verification exercises between legacy and replacement applications to identify discrepancies, gaps, and processing issues

Analyze datasets using Microsoft Excel, including advanced formulas, pivot tables, lookups, and data comparison techniques to support validation and decision making

Develop and execute SQL queries to validate business rules, investigate data anomalies, and support testing and operational analysis





Validate inbound and outbound interfaces, data conversions, and system integrations to ensure accurate information flow between applications

Act as the primary liaison between operations, business stakeholders, and delivery teams

Engage stakeholders across Crew Pay, Crew Scheduling, Tracking and Planning

Balance competing priorities to ensure timelines are met

Translate business needs into clear, actionable requirements and user stories

Define acceptance criteria and ensure solutions meet business expectations

Validation & Quality Assurance

Support testing strategy including functional, regression, and user acceptance testing (UAT)

Validate that delivered solutions meet business requirements and operational realities

Provide structured feedback to ensure usability, accuracy, and completeness

Review and validate user guides, training materials, and system documentation

Ensure content accurately reflects business processes and system

Qualifications

Significant experience in crew related departments: Pay, Scheduling, Planning environments (typically 3+ years preferred)

Advanced proficiency in Microsoft Excel, including complex formulas, PivotTables, Power Query, and large-scale data analysis

Working knowledge of SQL and database query tools for data validation, investigation, and reporting

Ability to translate business needs into transparent, structured requirements





Strong analytical and problem-solving skills

Familiarity with crew systems (e.g., EmpCenter, RainMaker, Netline, Jeppesen, PBS or equivalent) is an asset

Ability to make decisions and manage competing priorities under pressure

Excellent written and verbal communication skills

Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.

Key Competencies

Product ownership mindset with accountability for outcomes

Strong collaboration and teamwork across business and technology teams

Sound judgment and decision-making

High attention to detail with a focus on quality and accuracy

Conditions Of Employment
Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

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📌 Product Owner - IDD Crew (Ontario)
🏢 Air Canada
📍 Ontario