JOIN OUR TEAM

JOIN OUR TEAM Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 22.5 million square feet operating out of more than 190 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2026 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

Summary
The Customer Experience Representative carries out all customer service activities, including responding to inquiries, processing orders, handling complaints, maintaining inventory records, and supporting light shipping and receiving activities, in a prompt, courteous, and effective manner.

Responsibilities

Process and input all customer orders including the coordination of last-minute shipping requests with the traffic department

Furnish shipping and tracing information to customer as required

Maintain damage goods record and back-order logs

Handle returned products in an productive manner and assure proper credit is given to the customer

Trace orders as required and notify customers of any activity concerning their merchandise

Assure proper invoicing of accounts by verifying computer-generated invoices

Maintain good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoices, shipments, inventory counts, etc, in a courteous and efficient manner

Report customer feedback to management, including any signs of customer dissatisfaction

Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes





Oversee all paperwork associated with orders and maintain the corresponding files

Maintain a current and accurate procedure book which details the processing requirements for each account

Answer phone calls and operate various types of office machines and computers necessary to perform duties

Effectively correspond with customers as required

Prepare any reports concerning customer service activities as required by supervisors

Assist with inventory control activities, including cycle counts and inventory verification.

Provide support for light shipping and receiving duties, including the processing of incoming and outgoing shipments.

Promote a clean, safe and positive work environment

Other duties as required.

Experience

2 years general warehouse experience is required

Strong communication and interpersonal skills.

COMPETENCIES

Customer Centricity

Fostering Culture

Collaboration

Problem Solving & Decision Making

Managing Through Change

Developing Self & Others

Planning & Results Orientation

Communication

Always Improving Mindset

Business & Financial Savvy

EDUCATION

Two-year College or one-year related experience and/or training; or equivalent combination of education and experience

Why Join Us

Work in an environment where safety is our first priority

The opportunity to build a career with a growing company

Medical, dental, and vision coverage for you and your family

Life and disability insurance

Wellness programs to support your family’s well-being

A Retirement Savings Program with a company match

Company team wear allowance

Employee Appreciation Day

Company sponsored social events

Community volunteering

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals. Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.

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📌 Customer Experience Representative (Warehousing) - 1-year contract (Ontario)
🏢 Metro Supply Chain
📍 Ontario