Lead creative operations at Toronto Pearson as Director, Terminal Experience and Groundside Services with GTAA. Focus on creating seamless, customer-centered experiences in a hybrid work model.

This role involves leading over 140 professionals to enhance operational excellence and improve service quality across terminals. You will engage in reshaping operational strategies and championing innovations that uplift passenger experiences at Canada’s leading airport. Your impact will resonate through diverse teams as you drive performance and resilience in operations.

Key Responsibilities:
• Shape operational vision and create strategic plans
• Maintain world-class passenger safety and service standards
• Champion innovation within operational strategies




• Drive process enhancements and digital integration
• Lead cross-functional emergency preparedness exercises

Requirements:
• 10+ years experience in large-scale operations
• Proven success in enhancing customer experience
• Visionary leadership skills in complex environments
• Bachelor’s required, Master’s preferred
• Ability to secure Transportation Security Clearance

Bring your expertise in operational leadership to GTAA and redefine the travel experience at Toronto Pearson.
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📌 Director, Terminal and Groundside Operations GTAA (Ontario)
🏢 Greater Toronto Airports Authority
📍 Ontario