Join Delta Controls as an IT Support Specialist II, based in Surrey. This hybrid role emphasizes advanced user support for a range of technologies and service management systems.

You will operate at the forefront of Delta's help desk, providing first-class assistance and serving as an escalation resource for junior team members. Your responsibilities include managing user accounts, conducting hardware support, and ensuring high service standards.

This position is your chance to influence service quality in a team-oriented setting.

Key Responsibilities:
Deliver Tier 1 and Tier 2 customer support
Oversee user onboarding and hardware management
Administer Jira Service Management system configurations
Monitor service levels and performance metrics
Mentor junior staff through knowledge transfer

Requirements:
Degree or diploma in a relevant IT field
Two years of experience in service desk roles
Expertise in Microsoft 365 and endpoint management
Familiarity with networking fundamentals
Proven documentation skills and effective communication

Shape the IT landscape at Delta Controls while advancing your career.
J-18808-Ljbffr

📌 Delta Controls It Support Specialist Ii Surrey
🏢 Delta Controls
📍 Surrey