Explore a fulfilling career as a Client Success Specialist at 360.Agency, where you’ll cultivate strong client relationships in the automotive sector. Monitor satisfaction levels and drive retention as part of a talented team. In this role, you will manage a portfolio of dealership clients, focusing on ensuring their satisfaction and identifying any risk indicators.

Collaboration with Sales and Support teams will play a key role in prioritizing actions and addressing issues promptly. Your proactive, analytical approach will help improve the client experience and retention efforts. Key Responsibilities:

- Monitor health and engagement of assigned dealership clients
- Address risk signals and client dissatisfaction promptly




- Partner with Sales and Support teams to drive resolutions
- Contribute to client retention through proactive strategies
- Generate detailed follow-up reports on customer engagement Requirements:
- Proven experience in a customer success or retention role
- Fully bilingual in French and English
- Solid communication and diplomacy skills
- Analytical and strategic thinking capabilities
- Organized and able to manage multiple tasks effectively Drive positive customer outcomes and enhance retention strategies at 360.Agency.

📌 360.Agency Client Success Specialist (Montreal)
🏢 360.Agency
📍 Montreal