As our client roster continues to grow, we're expanding our team. This role is part of protecting the pace of our growth by giving our CEO back the time he needs to build the company, while making sure every client feels supported from their first inquiry all the way through delivery. If you want to be the person who unlocks that scale, keep reading.

Who is Prolex Media?

Prolex Media is a creative collective that pushes boundaries to produce bold, high-quality video content that gets real results. We specialize in scroll-stopping video ads and short-form content that build meaningful connections between brands and their audience. Our long-term mission is to produce a Super Bowl ad, and every hire we make is a step toward getting there.

What's the Job?

We're looking for an Account Coordinator who thrives on being the operational engine behind our client relationships. As our lead magnet has taken off, our CEO's calendar is filling with inbound inquiries faster than one person can manage. This role exists to respond to inquiries fast, book qualified prospects into his calendar, and then stay with every client through signing, onboarding, and delivery — making sure nothing falls through the cracks and every relationship stays warm.

You'll be the first voice every inbound inquiry hears, the person who keeps prospects moving through the pipeline, and the connective layer between our clients and our internal team once the work begins. You'll work behind the scenes on the sales side and out front on the client side, never closing deals, but always making sure the client experience feels seamless from the first call to final delivery.

What You'll Be Doing

Inquiry Response & Discovery

- Call every inbound inquiry (lead magnet, organic, referral) as soon as it comes in. Speed is the difference between a booked call and a lost one.
- Ask qualification questions to understand what the prospect needs and whether we're a fit.
- Book discovery calls directly onto our CEO's calendar for qualified prospects.
- Log every inquiry, call, and outcome into our CRM (Pipedrive).

Client Relationship & Handoff

- After the sale is closed by our CEO,



stay in active communication with the client through signing and onboarding.
- Serve as the client's go-to point of contact during the pre-production phase, answering questions, coordinating information, and setting expectations.
- Ensure a smooth handoff to our production and creative team once the client is fully onboarded.

Project Oversight (High-Level)

- Track active client projects at a high level, keeping an eye on timelines and deliverables to make sure things stay on schedule.
- Flag any risks or delays early to our internal team and the Creative Director.
- You're not the project manager. The production team owns the execution, you're the client-facing observer making sure everyone stays aligned.

Office & Admin Support

- Handle incoming phone calls to the office and route them to the right person.
- Support general office admin and coordination tasks as needed.
- Bring a warm, professional first impression to every interaction, you are the voice of Prolex the moment a client picks up the phone.

Who We're Looking For

- Detail-obsessed: whether it's spelling in a deck, dates on a follow-up, or numbers in the CRM, accuracy is non-negotiable.
- Confident and warm on the phone: you can talk to a stranger, build rapport fast, and ask smart questions without making it feel like a sales pitch.
- Process-driven: you love checklists, calendars, and knowing exactly what needs to happen next.
- Relationship-oriented: you genuinely enjoy staying in touch with clients over weeks and months, not just closing a conversation and moving on.
- Resilient under pushback: not every call books a meeting, and not every follow-up gets a "yes." You don't take it personally, and you don't slow down.
- Organized and self-sufficient: you can juggle multiple pipeline stages, active clients, and follow-ups without dropping anything.
- Mission-aligned:



you want to be part of a growing company chasing a big goal, not just hold a job with a stable paycheck.

Must Have Skills

- Strong verbal and written communication.
- Comfort with CRM tools and pipeline tracking.
- Proficiency in PowerPoint, Keynote, or Google Slides for building presentations from templates.
- Solid organizational skills and follow-through under deadline pressure.

Preferred (But Not Required)

- Prior experience in account coordination, sales support, client services, or agency-side client work.
- Experience with Pipedrive or a similar sales CRM.
- Familiarity with creative production, advertising, or media agency environments.

Why You'll Love It Here

- Growth-oriented: We hire for talent and help you build your career. Account Coordinator is a foundational hire in our growing client function. As we scale, so does the seat.
- Mission-driven team: Our goal is a Super Bowl ad. Everyone here is building toward that, not just holding a job.
- Compensation transparency: This is a salary-based role. Prolex offers a performance bonus tied to company KPIs and annual raises up to 10% based on individual performance. This position is not commission-based, as our sales closing is owned by our CEO.
- Benefits: Health spending account starting at $750/year, doubling every two years. Comprehensive coverage, fully employer-funded, no employee contributions required.
- Fun, tight-knit team culture: Regular outings from Friday brews to bike rides and Spikeball at the park. No drama, no politics, plus a very cute office dog.

How to Apply Please send your resume, a short cover letter explaining why this role and Prolex specifically appeals to you, and (if you have it) a sample of a client-facing document you've written or a deck you've built.

Only qualified applicants will be contacted. We're excited to hear from you!

Pay: $50,000.00-$60,000.00 per year

Benefits

- Casual dress
- Company events
- Paid time off
- Wellness program

Experience:
- Sales support: 2 years (preferred)
- CRM software: 2 years (preferred)
- Project coordination: 1 year (preferred)

Work Location: In person

📌 Account Coordinator (Winnipeg)
🏢 Prolex Media
📍 Winnipeg