Administrative and Customer Service Assistant You have the necessary training to perform the role: you have a DES and/or a DEP in administration, as well as 2 to 5 years of experience in a similar position. Knowledge of the maple syrup industry is an significant asset. You have the essential technical knowledge, if you master the Office suite, you have impeccable spoken and written French, functional English, and you are comfortable with computer tools, including an ERP (SYSPRO being an asset).

Upon hiring: minimum of 3 weeks of annual vacation , including 2 weeks taken during construction weeks . Life insurance for employee, spouse and children. Short-Term Disability (STD): 60% income replacement according to the terms of the plan. Long-Term Disability (LTD): 60% of monthly income up to age 65 depending on the coverage in force.

Comprehensive medical coverage: medications, hospitalization, nursing, medical devices, etc.

Travel protection: out-of-country emergency care and 24/7 global medical assistance.

Virtual health services: medical consultations, prescription refills, test results, iCBT, etc.

Service

Teladoc - Diagnostic & support : avis de spécialistes et accompagnement personnalisé pour comprendre un diagnostic ou un plan de traitement.

Employee Assistance

Program (EAP): Free service for the employee and his immediate family. Support available 24/7 , anywhere.

Types of Support Offered Help with: Professional problems: performance, conflicts, work-life balance.

Resources for children or seniors: schools, residences, care. Legal advice (family law).

Financial advice : debt, retirement, bankruptcy.

Digital

Access - TELUS Comprehensive Health App Immediate Care function for quick support. Telephone line available at all times Accredited daycare directly on the site of the SainteClaire plant.



Permanent, full-time, year-round positions (day or evening).

Evening bonus Team Leader Bonus Hours depending on the shift : Group RRSP with employer contribution after 1 year of service. Why you'll love this Administrative Assistant and Customer Service position You will provide exceptional customer service: you will greet customers with courtesy, answer their questions, assist and advise them on their projects, and answer technical questions. You will follow up on accounts (cash and sales).

You will answer phone calls. You will manage orders from representatives and customers and follow up on them as needed. You have met these challenges as an Administrative and Customer Service Assistant You will be involved in decision-making by submitting relevant information to your immediate supervisor, and you will participate in problem solving by making constructive proposals.

Your main challenge will be to ensure that each customer receives a service that meets CDL's high standards. You will provide positive leadership by maintaining a satisfying relationship with representatives and customers, while providing ongoing support to your team. You will evolve in a context where the level of supervision will take the form of advice and support.

You will communicate regularly with internal teams, including administrative operations, customer service, sales and technical service, as well as with external customers. You will use various tools and equipment, such as a computer, a calculator and the Syspro system. We recommend that you check your inbox frequently, including the spam folder , as our first communications - such as scheduling a phone call - may end up there.

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📌 Administrative and Customer Service Assistant (Frontenac County)
🏢 Équipements D'Érablière CDL
📍 Frontenac County