Location:

Etobicoke, ON, CA, M8X 2X3

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Req ID: 55780

Jobs by Category: Health

Job Function: Clinical / Medical

Status: Full Time

Schedule: Regular

Description

Location: Toronto - Bloor Street (in-clinic)

Status: Full-time

Schedule: Monday to Friday (7:30 am -3:30 pm)

Create awesome experiences for our customers.

Join our team

TELUS Health is looking for an Administrative Associate to join an amazing multi-disciplinary team in our Toronto-Bloor Centre.

Here's the impact you’ll make and what we’ll accomplish together

Under the direction of the Clinic Manager, the Administrative Associate will be responsible for greeting clients, managing the front desk, and performing a variety of administrative and clerical tasks.

Here’s how

Greet clients and visitors in friendly and professional manner both in person and over the phone

Register patients and provide guidance for completion of all necessary paperwork relating to their medical appointment

Answer phones, client questions and resolve customer complaints, escalating to appropriate party as required

Book appointments accurately in the scheduling system

Prepare patient files for the following day and regularly update patient files and database with medical and administrative information

Process payments by cash/debit/credit; reconcile daily transactions and prepare cash summary report

Invoice clients for services rendered

Prepare all outgoing mail via courier

Work collaboratively and effectively with all team members to provide a welcoming and client focused environment

Perform other general clinic/administrative duties including data entry, filing, faxing, photocopying, printing documents and maintaining tidiness in clinic, administrative areas and the front reception area

Qualifications

Required Knowledge

1-2 years of relevant experience working in a fast paced environment, providing a high degree of customer service





Excellent command of the English language , both verbal and written

Exhibits a professional image, mature communication style and polished manner with clients

Ability to handle sensitive situations with tact while respecting patient confidentiality at all times

Exhibits strong work ethic and takes ownership to complete a task from start to finish

Demonstrates flexibility and the ability to work effectively in a team environment

Demonstrates effective organizational, multitasking and problem solving abilities

Exposure to patient databases and/or scheduling software would be ideal

#INDTH

Salary Range: $20-$37

Performance Bonus or Sales Incentive Plan: 0%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

Comprehensive total rewards package highlighting market-competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family

Flexibility to work in-office, virtually or a combination of both, based on the role's requirements

Generous company matched pension and share purchase programs

Opportunity to give back to communities in which we work, live and serve





Career growth and learning & development opportunities to develop your skills

And much more …

Job Type: This is for a current vacancy A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

📌 Administrative Associate-Clinic (Etobicoke)
🏢 Telus
📍 Etobicoke