Description

Location: 175 avenue Stillview, Pointe-Claire, H9R 4S3 (100% in clinic role - free parking available) Status: Casual - on call (Flexible availability 7 days a week, including morning weekends 8:00 AM to 12:00 PM and evening 5:00 PM to 8:00 PM shifts.

Schedule: Monday to Sunday

Create exceptional customer experiences

Join our team

Our team of agile professionals is dedicated to providing efficient, confidential, and flawless service delivery. Can you successfully navigate a fast-paced environment? Are you organized, and methodical and do you have the ability to multitask? Read on!

Here’s the impact you’ll make and what we’ll accomplish together

- You facilitate the appointments between physicians and their patients by supporting all pre and post-visit clinical activities
- You interact with patients and various service providers such as hospitals, clinics, laboratories, pharmacies, insurance companies, etc... in order to finalize the files within the prescribed time frame
- You will collaborate with all team members in order to maintain excellent service
- You are an expert in the operational processes of the clinicians under your responsibility

Here’s how

- Respond to various client requests with courtesy, confidentiality, and professionalism
- Make inquiry calls to hospitals and clinics
- Contact patients to obtain or communicate information
- Forward documentation to patients (requests, references, forms, etc...)
- Greet patients and direct them to the appropriate service




- Coordinate patient’s appointments; schedule, reschedule, and cancel appointments
- Communicate and collaborate with different departments internally to optimize process and service delivery
- Provide administrative and clerical support to ensure the efficient operation of the clinic
- Respecting and Following the company policies and protocols

Qualifications

You’re the missing piece of the puzzle

- High school diploma

- Bilingualism (spoken and written)
- Good knowledge of Microsoft Office (Outlook, Excel, Word), computer skills
- Thorough, methodical, detail-oriented, self-directed and organized
- Ability to adapt in a constantly changing environment
- Focused on excellence in customer service
- Courtesy, empathy and discretion

- Demonstrated teamwork

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process. Advanced knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its provincial scope.

#INDTH Budget

📌 Administrative Support Clerk (Pointe-Claire)
🏢 Telus
📍 Pointe-Claire