MNLC is a trusted leader in newcomer settlement and integration, with a 40+ year history of providing holistic, trauma-informed support services. Our organization is grounded in equity, social justice, and client-centered care. Through services like employment bridging, mental health counselling, English language training, community health services, and connections to government and community resources, we empower individuals and families to build new lives in Canada.

MNLC is also a tech-forward charity that values innovation and collaboration to meet community needs.

The ISCP (Inclusive Services Career Pathways) Program supports unemployed and underemployed adults who have experience working with or supporting vulnerable populations and who are seeking to reenter or stabilize their employment in Ontario’s community and social services sector. Participants may be internationally trained newcomers or Canadian residents who have relevant experience but face barriers accessing stable, Ontariobased employment. ISCP equips them with Ontariospecific knowledge in areas such as settlement, housing, addictions, mental health, and financial supports, helping them transition into frontline and administrative roles.

By providing sectorspecific training and direct candidate-employer connections, ISCP strengthens culturally competent service delivery and builds sustainable, communityrooted talent pipelines across the province.

Position Summary The Admission Officer serves as the welcoming first point of contact for participants applying to MNLC’s ISCP Program. This role plays a critical function in ensuring individuals are appropriately assessed, guided, and connected to the support that best meets their needs.

Working closely with internal teams and external partners, the Admission Officer will respond to inquiries, assess candidate eligibility, manage interview appointments, maintain accurate records, and support applicants navigate across MNLC’s service offerings. The position requires strong interpersonal skills, attention to detail administrative precision, and the ability to collaborate across multiple programs and stakeholder groups.

Key Responsibilities

Client Intake & Assessment

- Act as the first point of contact for ISCP program inquiries: Respond to general inquiries and information requests from prospective applicants, current participants, and project partners, providing accurate and timely information about ISCP and MNLC programs and services and related resources (e.g. language assessment process and organizations).
- Review and screen program applications: Assess ISCP program applications to determine eligibility and identify client needs. Follow up on incomplete submissions by requesting missing documentation and refer applicants to appropriate services that support their application process.
- Schedule assessments: Coordinate interview bookings for eligible ISCP applicants.
- Communicate application results: Inform applicants of their assessment outcomes, including pass/fail status, and guide successful candidates through the next steps in the admissions and onboarding process.




- Facilitate service referrals and provide culturally responsive, trauma-informed support: Provide clear, empathetic, and patient guidance to clients from diverse backgrounds, ensuring a respectful, inclusive, and culturally responsive experience. Offer choices and support clients throughout the referral process, ensuring they understand next steps and program expectations. Identify individuals requiring additional assistance and coordinate warm referrals to appropriate internal and external resources while respecting cultural differences and individual needs.

Cross-Departmental &

• Inter-Agency Coordination

- Build and coordinate partnerships and referrals: Develop and maintain strong relationships with referral partners and community organizations. Maintain regular communication to verify service availability and ensure smooth coordination of client referrals.
- Handle program-related communications: Correspond by email and phone to support ongoing program delivery and Centre operations, ensuring timely and professional communication with internal staff, external partners, and clients.

Information Management &

• Administration

- Maintain accurate client records: Use MNLC’s client management systems (e.g., Apricot, SharePoint) to ensure all client information is up-to-date, complete, and accurately recorded.
- Monitor intake trends and generate program reports: Collect, analyze, and maintain intake and participation data to identify trends, support outcome reporting, and inform program planning. Generate and distribute reports related to applications, information session attendance, and overall program participation, ensuring accurate data collection and timely updates.
- Ensure confidentiality and privacy compliance: Maintain strict confidentiality and adhere to all privacy standards in every interaction and when handling client data.

Client Engagement &

• Program Support

- Prepare and deliver student transcripts and assist with tracking attendance to maintain accurate academic records.
- Conduct follow-ups with clients as needed to promote engagement, retention, and successful program outcomes.
- Support coordination of ISCP sessions, onboarding activities, events, and workshops: Assist with the planning, logistical coordination, and delivery of ISCP information sessions, orientations, onboarding activities, events, and workshops, both online and in person. Help ensure smooth operations, effective program delivery, and positive participant experiences through strong organization, event support, and participant engagement.
- Identify and troubleshoot access barriers for clients (e.g., related to language, technology, or forms),



and escalate issues to program leads when appropriate.

Organizational &

• Team Participation

- Participate in team meetings and career development: Engage in regular team meetings, training sessions, and learning opportunities to support continuous growth and collaboration.
- Support community outreach activities: Take part in outreach efforts as needed to promote MNLC’s programs and strengthen community connections.
- Represent MNLC in external interactions: Serve as a professional and welcoming representative of MNLC in external-facing communications and engagements.

Qualifications &

• Experience

- Post-secondary education in Social Services, Psychology, Public Health, Community Work, Education, or a related field; an equivalent combination of education and relevant work experience will also be considered.
- At least 2 years of experience in client intake, program coordination, or frontline service delivery in education, health, settlement, or employment settings.
- Strong attention to detail, organizational, and problem-solving skills, with the ability to manage multiple systems and databases effectively.
- Demonstrated experience working with culturally diverse communities, including immigrants, refugees, and internationally trained professionals, with a strong understanding of their needs
- Excellent English communication and interpersonal skills, with the ability to handle sensitive conversations with care and discretion. Ability to communicate in an additional language is an asset.
- Proficient in Microsoft Office, MS Teams, Zoom, SharePoint, and other digital communication tools;

experience with EOiS-CaMS and Apricot is an asset.

- Proven ability to work independently and under supervision, while collaborating effectively across departments and with external partners.
- A commitment to equity, anti-oppression, and trauma-informed practices.

Why Join MNLC? At MNLC, you’ll be part of a mission-driven organization that values compassion, inclusion, and excellence. You’ll have the opportunity to make a real difference in the lives of newcomers by helping them navigate complex systems and access life-changing services.

We are committed to building a diverse and inclusive workforce and strongly encourage applications from individuals who identify as Black, Indigenous, racialized, LGBTQIA2S+, living with disabilities, or having lived experience as a newcomer or refugee.

Are you looking for meaningful work where you can make a difference in peoples’ lives? At MNLC, we care about our staff and clients.We are looking to fill this position as soon as possible. Applications will be reviewed as they are received, and interviews may be conducted on a rolling basis. Early applications are strongly encouraged, as the position may be filled before all applications are reviewed.

Accommodations are available throughout the hiring process upon request. Please note that only qualified candidates to be interviewed will be contacted.

For more information please visit: MNLC: www.mnlct.org

Bridge your career: https://mnlct.org/bridge-your-career/

📌 Admission Officer - Bridging Program – Inclusive Services Career Pathways (ISCP) Program (North York)
🏢 Mennonite New Life Centre of Toronto
📍 North York