Join Nokia's dedicated team as an Advanced Technical Optical Support Engineer, focusing on complex troubleshooting and 24/7 customer support.

Your role will significantly improve customer satisfaction through innovative solutions. This position entails providing advanced technical support and serving as the primary link to the R&D; team for escalated issues. Your ability to effectively communicate complex concepts and resolve challenges will be critical for building customer relationships. You will also document processes to foster insights for improvements. Key Responsibilities:

- Offer technical expertise and support to customers
- Troubleshoot complex technical problems efficiently
- Act as the primary customer interface for R&D; issues
- Maintain documentation for support activities
- Provide training and support for junior team members Requirements:
- Bachelor’s degree in Computer Science or similar
- Minimum 3 years in a technical support capacity
- Robust problem-solving and communication abilities
- Proficiency in relevant software and troubleshooting tools
- Willingness to work in a 24/7 support framework Apply your technical skills and customer-centric approach to enhance support experiences at Nokia.

📌 Advanced Optical Support Engineer Position (Ottawa)
🏢 NOKIA
📍 Ottawa