Tata Consultancy Services is seeking a Level 2.5 AI Support Analyst to act as the front line for end user AI across the firm’s portfolio (Copilot, ChatGPT, Claude, Grok, Gemini) and to capture every query in a structured way.
You will resolve what you can at first contact, escalate what you cannot, and document interactions so the knowledge base feeds a future AI support agent; you will own one product as the POC while maintaining knowledge of the full portfolio.
📌 AI Helpdesk Analyst — Frontline AI Support & Knowledge Base (Montreal)
🏢 Tata Consultancy Services
📍 Montreal
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