Putting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning workplace that fosters a people-first culture with a high priority on your personal and professional growth.

Your Opportunity BDO Canada is seeking a highly motivated Alliance Operations & AI Enablement Lead to drive operational excellence and AI-powered transformation across our strategic Microsoft alliance. This role will own the operational strategy, execution, reporting, and continuous improvement of our Microsoft partnership while championing the use of AI technologies including Microsoft Copilot, Copilot Studio, Power Platform, and emerging AI productivity tools to modernize alliance operations. This individual will act as the operational backbone of one of BDO's most strategic alliances, leveraging data, automation, and AI to improve visibility, accelerate execution, enhance reporting, and unlock new levels of efficiency across alliance management, incentive programs, GTM activities, and partner engagement.

The ideal candidate is equally comfortable working with partner programs, analytics, business processes, automation technologies, and executive stakeholders.

Microsoft Alliance Operations Leadership

Own BDO Digital's Microsoft alliance operations portfolio and serve as the primary subject matter expert across key Microsoft partner programs, tools, processes, incentives, and reporting requirements. Manage alliance governance, scorecard tracking, business reviews, operational reporting, and performance measurements aligned to alliance objectives. Develop and maintain operational frameworks supporting account mapping, opportunity management, pipeline tracking, incentive execution, and co-sell motions.

Serve as the primary liaison between BDO, Microsoft stakeholders, and external alliance support resources. AI-Powered Operational Transformation Lead the adoption of Microsoft Copilot, Copilot Studio, Power Platform and other AI-enabled technologies to transform alliance operations. Identify repetitive, manual, and administrative processes suitable for automation and AI augmentation.

Design and implement AI-enabled workflows, copilots, agents, dashboards, and automation solutions that improve operational efficiency and data quality. Establish best practices for responsible AI adoption within alliance operations and supporting business functions. Partner with business leaders to identify new use cases where AI can improve productivity, reporting, insights, and decision making.

Measure and report on operational efficiency gains, adoption metrics, and business outcomes resulting from AI-enabled transformation initiatives.

Partner

Programs, Incentives & Compliance Own administration and operational execution of Microsoft Partner Center functions, including referrals, deal registration, co-sell opportunities, partner-led engagements, and alliance reporting.





Drive Partner Admin

Link (PAL), CPOR and other client association programs to maximize alliance performance and incentive attainment. Manage reporting and governance for Microsoft investment programs and incentives, including ECIF, MCI, BCIF, AMM and other strategic funding motions. Ensure data accuracy, compliance, and operational readiness across all alliance reporting requirements.

Develop processes and controls that improve alliance visibility, forecasting, and decision making. Data, Reporting & Business Insight Build and maintain executive dashboards, scorecards, and operational reporting using Power BI and other analytics platforms. Leverage AI and analytics to identify trends, risks, opportunities, and improvement areas across alliance performance.

Enablement & Change Leadership Enable broader BDO teams with awareness and understanding of available Microsoft programs, incentives, tools, AI capabilities, and operational processes. Develop operational playbooks, governance models, training materials, and adoption strategies. Support strategic initiatives including GTM planning, executive engagements, account planning, pipeline reviews, customer success storytelling, and alliance growth activities.

Act as a trusted advisor across BDO and Microsoft for alliance operations, automation, reporting, and AI-enabled business transformation. Bachelor's degree in Business, Technology, Information Systems, Data Analytics, or a related discipline. ~5‑8+ years of experience in alliance operations, partner management, business operations, program management, project management, or related functions. ~ Proven experience driving operational excellence through process improvement, automation, and technology adoption. ~ Strong analytical, problem‑solving, and data‑driven decision‑making skills. ~ Exceptional written, verbal, and executive‑level communication skills. ~ Ability to manage multiple concurrent priorities while maintaining high attention to detail. ~ Experience working with Microsoft Partner Center and Microsoft partner programs. ~ Familiarity with Microsoft incentives and investment programs including ECIF, MCI, BCIF, AMM, and co‑sell motions. ~ Experience with Microsoft Copilot, Microsoft 365 Copilot, Copilot Studio, Power Platform, AI agents, or automation solutions. ~ Experience building dashboards and analytics solutions using Power BI. ~ Experience working with Dynamics365, CRM platforms, Workday, or related enterprise business systems. ~ Microsoft certifications related to Copilot, AI, Power Platform, Azure, Data & AI, or Business Applications are considered strong assets. ~ Experience supporting alliance management, strategic partnerships,



or large‑scale technology ecosystems is highly desirable. We pay for performance with competitive total cash compensation that recognizes and rewards your contribution.

We provide comprehensive benefits from day one, and a flexible personal time off policy. We recognize and celebrate the unique experiences, identities, and perspectives that each of us bring – and that these experiences strengthen how we work together. We recognize and celebrate the unique experiences, identities, and perspectives that each of us bring – and that these experiences strengthen how we work together.

All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place. Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It’s about creating work experiences that meet everyone’s needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.

Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public. BDO may use artificial intelligence enabled tools to support certain aspects of the recruitment process.

While these tools assist our teams, our use of AI does not replace human decision making, and all employment‑related outcomes are made by BDO personnel. More information on BDO Canada’s Privacy Policy can be found here: Privacy Policy | BDO Canada This role will help shape the future of BDO's Microsoft alliance by moving beyond traditional alliance administration toward an AI‑enabled operating model, leveraging Copilot, Copilot Studio, automation, analytics, and data‑driven decision making to accelerate alliance growth, improve operational effectiveness, and create competitive advantage for both BDO and Microsoft. This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences.

At BDO, our people experience is guided by three core pillars—Do work with genuine care, Do what matters with purpose, and Do what’s next - shaping how we support our people, serve our clients, and grow together. We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development. We support your achievement of personal goals outside of the office and making an impact on your community.

We encourage innovation and forward thinking, empowering you to embrace what’s next and help shape the future of our firm. Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives.

We support staff with local and national events where you will be given the opportunity to contribute to your community. #

📌 Alliance Operations & AI Enablement Lead (Toronto)
🏢 BDO Canada
📍 Toronto