Enhance user experience as a ServiceNow Analyst with Four Seasons in Toronto. This hybrid role is critical for delivering first-class platform support and management. As a key member of the Platform Management team, you will handle user inquiries, maintain platform operations, and assist with troubleshooting across ServiceNow.

Candidates should possess strong communication skills, attention to detail, and foundational ServiceNow knowledge. This position directly supports operational workflows and incident management for corporate functions. Key Responsibilities:

- Provide timely responses to ServiceNow incidents and support requests
- Configure, install, and manage platform components
- Escalate unresolved issues to appropriate technical teams




- Administer user accounts and access requests securely
- Document service activities to improve knowledge resources Requirements:
- Minimum of 0–2 years of relevant experience in ServiceNow
- Bachelor’s degree in Information Technology or a related discipline
- Robust communication and organizational skills
- Interest in AI-enabled support tools and automation
- Basic integration and scripting familiarity advantageous Drive exceptional service quality at Four Seasons by leveraging your analytical expertise and customer-oriented mindset.

📌 Analyst in ServiceNow Platform Management (Toronto)
🏢 Four Seasons
📍 Toronto