Join BMO as an Application Operations Leader ensuring high availability of mission-critical banking services. Drive incident management and service stability in a 24/7 support environment.
In this leadership role, you will manage a team responsible for the operational support of vital banking applications. You’ll focus on incident resolution, production readiness, and fostering collaboration with stakeholders. Ensure compliance with service-level objectives while implementing improvements for better system performance and customer satisfaction.
Key Responsibilities
- Direct Major and Critical Incident management activities
- Coordinate rapid response to service disruptions
- Guide Level 2 investigation and issue resolution
- Lead problem management and drive continuous enhancements
- Participate in go-live activities for production changes
Requirements
- Over 7 years of technology experience in application operations
- Minimum 3 years leading operational support teams
- Familiarity with regulatory compliance in Banking
- Solid analytical skills for problem-solving
- Degree in Computer Science or relevant technical field
Lead BMO's commitment to operational excellence and continuous improvement in banking application support.